Privacy Policy

Privacy Policy

At United Remit Private Limited (“we”, “our”, or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect personal information gathered through our website and our offline remittance services (via branches, agents, or partners).

By using our website or remittance services, you agree to the terms of this policy.

  1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website.
  • Individuals using our remittance services at branches or through agents
  • Any personal information collected in compliance with Nepal Rastra Bank (NRB) regulations
  1. Information We Collect
  2. a) From Website Visitors

We do not collect personal information unless you voluntarily contact us via email or forms.
We may collect:

  • Your name and contact details (if you contact us)
  • Non-personal data like browser type, pages visited (via cookies or analytics)
  1. b) From Remittance Service Customers

We may collect personal and transactional data, including:

  • Full name, contact details, citizenship or passport copy or Valid ID.
  • Address and identification documents (as required by NRB)
  • Transaction details (sender/receiver name, amount, location)
  • Relationship to the sender/receiver
  • Purpose of remittance
  1. Why We Collect Your Information

We collect your data for the following purposes:

  • To process and deliver your remittance transactions
  • To comply with legal and regulatory requirements (e.g., KYC, AML/CFT)
  • To respond to customer inquiries or support requests
  • To improve our services and ensure secure operations
  1. Data Sharing and Disclosure

We may share your personal information:

  • With regulatory authorities (e.g., Nepal Rastra Bank) as required by law
  • With international remittance partners (only for processing the specific transaction)
  • With law enforcement, courts, or other bodies when legally obligated

We do not sell or share your information for marketing purposes.

  1. Use of Cookies and Analytics (Website Only)

Our website may use basic cookies or analytics tools (e.g., Google Analytics) to track site usage. These may collect:

  • Browser type, device info
  • Pages visited
  • Country or region (approximate location)

These tools do not collect personally identifiable information.

  1. Data Retention
  • For remittance services: We retain your data for the period required by Nepalese law and NRB guidelines.
  • For website inquiries: Your data is kept only as long as needed to respond to your inquiry or improve service.
  1. Data Security

We take appropriate measures to protect your information from unauthorized access, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute protection.

  1. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or outdated data
  • Request deletion of your data, where legally possible
  • Object to unnecessary data use

To exercise your rights, please contact us using the details below.

  1. Third-Party Links

Our website may include links to external sites. We are not responsible for the content, privacy practices, or accuracy of those third-party websites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy as laws or practices change. The updated policy will be posted on this page with a revised “Last Updated” date.

 

Last Updated Date: February 04, 2025